Frequently Asked Questions

Frequently Asked Questions

When it comes to the world of branding and online services, you may have some questions. You may find your answer below!

General FAQ

If you would like to us to design any graphics for your business, then please contact us. We will arrange a consultation appointment that is convenient for you. From here, we will be able to learn about your business, target audience design requirements. We will then provide you with a competitive quotation. Once you are happy with our proposal, the development can begin.
If you run a small business then we are happy to assist you with any branding requirements that you need to launch your business. We too have been there and have started small and understand the new challenges your business may face in the digital world. If you are a large organisation and would like to have any of our branding services then too we would be happy to assist and provide our services.
Currently, we only accept the following; Direct Bank transfers to our Business Bank Account and PayPal transfers.We do not accept any other payments or cheques.

Web Services FAQ

If you would like to us to design any graphics for your business, then please contact us. We will arrange a consultation appointment that is convenient for you. From here, we will be able to learn about your business, target audience design requirements. We will then provide you with a competitive quotation. Once you are happy with our proposal, the development can begin.
A website can reach thousands if not millions of people. It is an essential to any business in today’s world. Your website will be like a shop open for 24 hours a day, 7 days a week, 365 days a year. Customers are able to see your services, buy your products and are able to contact you. Your website empowers your marketing strategies allowing you to steam ahead and reach more people and increase your target audience.
Yes we do. We can redesign your existing website, taking advantage of new technologies and introducing new features to improve functionality and user experience.

We can redesign your website retaining your company corporate style or we can redesign to give you a complete new style.
We all know someone who designs web sites as a hobby but does the site really generate enquiries for your business?

We have often found that websites created by those who are not fully involved in the industry lacks the creative flair, features and functionality that your brand deserves and more importantly, your website does not have the professional look.

Your site might be hard for web site visitors to navigate, the pages might take too long to load and may turn potential customers away.

We are a proven web design company with years of experience and have extensive knowledge in designing graphics, page layouts, fonts and colours schemes.
Web Design does very in costs, but we feel we have streamlined our structures and packages to allow you to make a firm decision about going with us!

Click here to visit the pricing page for more info.
We aim we aim to complete withing 4 weeks, depending on the requirements and scope of your website or branding project.

You will be able to check the progress of your project by visiting the Client Portal and seeing the percentage tracker for your project.

The most common delay in the creation of a new website is waiting for content such as text and images to be sent to us by the client.
All our websites are created with search engines in mind and the website design is compliant with search engine guidelines.

We will ensure that your website will have the keywords required for your industry. We register your website with Google, Bing, Yahoo and other search engines and also add tracking from Google Analytics.We do aim to place you as high as possible on the Google rankings, but with all SEO things we cannot guarantee first place on first page. Our clients often find themselves on Page 1 for the keywords they have provided to us.We also provide a Google Adwords service to assist your listing on Google and also provide social management which also boosts your SEO Score and Google ranking.
We can carry out modifications and update content for you free for the 6 months. There will be a support charge depending on the volume of changes required after that period which will be set out in your yearly letter from us. We do encourage our customers to get acquainted with their website to make text based changes.
Yes we do, we provide our own domain and hosting services which allows us that extra freedom with setting up emails and website platforms, knowing there are no call centres or overseas support teams.
Yes you can have up to 10 email accounts for your website and we can set these up and configure them on your devices.
There are no hidden costs. We will always go ahead with the fixed price from the quotation. If you require any extra features or require us to do tasks not in the original project scope, we will inform you of the costings before proceeding.

Each start of the year/and tax year we will send out a letter informing you of your next domain & hosting renewal date and costings.
Projects less than £500 will require the amount in full before we begin the project.

Projects overs £500 + will require a payment structure and will be tailored to your project and requirements.

Unless specified within your Contract or Project Agreement, our general invoices are to be paid within 14 days. We do allow a 30 days for larger projects.

All Annual Domain & Hosting Renewals must be set up by Direct Debit.

Design Services FAQ

Yes, yes we can. We enjoy building brands for the future and can help them in many ways. A project may seem overwhelming until you have the right solution. We can put things in perspective and offer our artwork solutions that you may not considered.
We can design anything that your business requires. We can cater for Business Cards, Brochures, Logos, Flyers, Vehicle Graphics & much more available
If you would like to us to design any graphics for your business, then please contact us. We will arrange a consultation appointment that is convenient for you. From here, we will be able to learn about your business, target audience design requirements. We will then provide you with a competitive quotation. Once you are happy with our proposal, the development can begin.
At our initial introduction and consultation meeting, we will be able to discuss your project goals and requirements. At this stage we will be able get a feel for your business and learn your business ethics and models. Once we have enough information, we can then begin the crafting and designing stage.Our designers will be able to draw up some mockups and send them to you for your feedback. You choose the look you are happiest with and we take it from there – tweaking and refining the design as required.Once you are completely happy with the graphic design and have approved it, we finalise the design. We then prepare your artwork so it it will be print-ready at commercial printers of your choice, or by us. Your artwork can also be provided in high resolution for online use.
We do! We never outsource any of our projects.
You will be given a proposal and contract that will discuss this in more detail. However, for this FAQ, all approved web images and high resolution images purchased from us are 100% yours once the project is fully complete and paid for.All items that have not been paid will not be emailed to you in high resolution and will remain ownership to us. We retain copyright for all the master artwork original source files. These files do not get sent to you or a commercial printing company.
All artwork for print is supplied in high res vector format such as .PDF or .EPS in either 300dpi – 1200dpi depending on the project. This ensures that no quality is lost when the artwork is enlarged or reduced.If you want to use your images for web & social media purposes, then we will gladly supply your files in JPG or PNG for uploading online.
At your request, we will provide the artwork files to you in a number of ways that you prefer. Ideally we would like you to login to your Client Portal and download the files there. Alternatively, we can upload the artwork to DropBox, WeTransfer, or by email.

Need further help? 

You can access a wide range of information using our Help Desk Guides, or if you are an existing customer you can email us directly.